01 8 articles
Getting started
›Uploading your first folder›What Loopbox detects›Finding a sample again
Support
Help centre
Most answers are below. When they are not, a person reads every message — there is no bot in front of the queue.
Popular Supported formats and limits Why a file failed analysis Overriding a detected tag
Browse by topic
02 11 articles
Uploads & formats
›Supported formats and limits›Why a file failed analysis›Nested folders become tags
03 9 articles
Tagging & search
›How auto-tagging works›Overriding a detected tag›Search syntax and filters
04 6 articles
Sound tools
›Mono and stereo conversion›Bit depth and sample rate›What the lo-fi controls do
05 5 articles
Collections & sharing
›Making a collection›Read-only share links›Team collections and seats
06 7 articles
Billing & account
›Changing or cancelling a plan›Storage limits and overage›Exporting and deleting your data
Still stuck
What happens when you write in
Free
2–3 daysEmail support, answered in order. Community threads are usually faster for how-do-I questions.
Producer
Next working dayPriority queue. Failed analyses get re-run by hand if the worker could not read your file.
Studio
Same working dayPriority queue plus a named contact for SSO, audit log and seat questions.
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